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PRIVACY

(Updated 20th June 2017) 

When you make purchases from us (over the phone, via our catalogue order forms or this Website) or browse this Website, we may collect the following personal data about you:

your name, age and gender;
your billing and delivery postal addresses, phone (including mobile phone) and e-mail details;
where you have registered with us, your user name and password;
your communication and shopping preferences;
your browsing and shopping activities;
your date of birth;
your location;
where you place an order with us, your payment card details, working with a PCI compliant partner


We may use this personal data for any of the following activities:

to maintain your account; to provide our goods and services to you and for associated purposes, including verifying your identity;
to contact you (via post and / or e-mail) and with your consent about promotional offers and products and services which we think may interest you
to share with carefully selected relevant third parties with your prior consent
to provide you with website content which is tailored to your individual tastes;
for customer satisfaction and market research activities;
for crime, fraud prevention and related purposes
We also process your payment card details for website purchases and, in certain instances, disclose your personal data to third party credit reference agencies for credit check purposes.
When you place an order with us, we may offer to hold your payment card details for future convenience, working with a PCI compliant partner. If you prefer that we do not maintain these details, you can go to ‘My Account’, click on ‘Edit or delete a credit card’ and delete your card information
If you provide us with an email address at the point of placing your order or thereafter then you agree to receive promotional emails from us. However, if you would prefer not to receive catalogues and/or emails from us then please email us via our 'contact us' page, or by calling us on 01379 851 080.

PFK Ling Ltd will not disclose your telephone number or e-mail address to any third parties. We may pass your name and address to the small number of carefully selected third party companies we occasionally work with. You can opt-out by contacting us, or via our online checkout.

By purchasing from us, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, who may keep a record of that information.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your login details then please contact our customer service team immediately.

If you have supplied us with an email address prior to or at the point of placing an order with us then your email address will be shared with our feedback partners Feefo. Feefo will send you an email invitation 7 days after we have despatched your order welcoming you to leave feedback about your purchase. There is an opt-out facility within the email that Feefo will send to you if you would rather not receive emails from them.

In the instance that PFK Ling ltd is acquired by another party, these terms and conditions will revert to the buyer.

Cookies
What are Cookies?
Cookies are text files which are typically stored on your computer by your web browser.
The purpose of cookies is to store settings and information for webpages that you have accessed.
Cookies are not computer programs and can't read other information saved on your hard drive.
They cannot be used to disseminate viruses.

What about the law?
In line with the EU Directive regarding cookies, PFK Ling Ltd must inform our customers that we use cookies on our website.
By using the websites belonging to PFK Ling Ltd, our customers accept that cookies will be used.

Where can I get more information?
Should you require any more information regarding cookies, please see the following links -

http://en.wikipedia.org/wiki/HTTP_cookie

http://www.allaboutcookies.org/

How do I turn Cookies off (Opt out)?
If you have concerns about cookies, you can easily disable cookies in your web browser by using the help feature provided by your web browser and this should provide you with information on how to turn off cookies.

Alternatively, please visit this web page http://www.wikihow.com/Disable-Cookies and follow the instructions for the web browser you are using.

Please note - Should you disable cookies the websites may not function as intended and you may encounter problems shopping.

For further information about shopping with PFK Ling Ltd please read our Terms and Conditions.